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30 July 2009 @ 10:18 am
Going to keep adding to this post and bumping it ahead.
click for stuff, will be added to over time.Collapse )
10 July 2009 @ 06:18 pm
Forgot to say -- the one who said I could just sign the tag & leave directions for them to leave the package with a neighbour? She neglected to inform me that this can only be done if I live in a single family dwelling; they can't do it for apartments. The girl at the sender's help line told me they don't require a signature at all for packages and that they usually tell the couriers just to leave the package on the doorstep if there is no answer. So, I have been lied to, misinformed, and generally fucked over four ways from Sunday by UPS. Companies who use them will never get my business again, even if it means I have to pay friends in various countries to get things and ship them up by standard postal service for me. I deeply and truly hope UPS finds itself out of business ASAP.
Current Mood: pissed offpissed off
10 July 2009 @ 06:06 pm
I hate liars. I just had to call UPS again as they hadn't called me back within the promised hour.
Local boys left a note that said they had left me a voicemail telling me I could pick up my parcel at the depot.
Funny thing is, my phone never rang. I stayed off it just so I could get their call.
No new voicemail, no nothing.
I told the clerk I spoke to this time just to send the damn package back to the sender, then I called the sender and told them that the package was being returned and why. I also said if they sent things by regular mail I would actually be able to get them. No can do, their packages automatically go by UPS. I won't be ordering from them again.
If I don't see a refund for my order on my card ASAP, there will be more calling and screaming.
Current Mood: enragedenraged
10 July 2009 @ 04:42 pm
Three phone calls with UPS today and STILL no package.
Current Mood: angryangry
09 July 2009 @ 06:52 pm
So after multiple calls last night, UPS said to leave a note with an address where the parcel could be left & they'd deliver it today. I checked with the kind neighbour lady -- they didn't so much as see the truck today. So I call, and press zero repeatedly to talk to a human again.
Oh, we're very sorry for that," I do apologize. There is a note here that they were to attempt delivery again but it shows that the package was held at the depot today instead of going out on the truck."
*much gritting of teeth on my end*
So now they are supposed to have it sent out tomorrow & I am to leave the note telling them where to drop the parcel. I'm strongly tempted to tell them where to shove the parcel instead.
Current Mood: crankycranky
08 July 2009 @ 10:43 pm
I case anyone else has to talk to a human at UPS, dial in & then press "0" repeatedly. Pressing Zero gets a real human on the phone since it seems little else does.
08 July 2009 @ 07:52 pm
Ten miles away. Half hour drive according to mapquest.
Yeah, not impressed.
08 July 2009 @ 07:50 pm
Seriously, I detest UPS.
Parcel was sent to me via UPS.
I got a delivery attempt notice. Tried to call and arrange pickup. Automated voice system directs me to their website.
Check the website & it says "click on this link" only the link isn't on the page you're meant to find it on.
Three failed delivery attempts, two notices left. First notice & "Final Attempt" notice.
Tonight I called and was very annoyed with them.
No, you can't send it to me at work. I work in a high security area and your couriers don't have clearance.
No, I can't stay home to accept it.
No, I don't want it left in the hallway for me. (WTF? Do you think this is small town Idaho?)
Yeah...Picking it up requires a bus trip that will take me two transfers and a three hour trip minimum. Not with the fun there.
Finally we've agreed I'm going to leave the driver a note to leave the parcel with a friendly neighbour who is retired. Here's hoping customer service gal actually sends the message through before they ship my parcel back. :(
Current Mood: annoyedannoyed
02 May 2009 @ 02:45 pm
spoilersCollapse )